Accessibility Statement

Last updated: 11 June 2025

Site owner: Synapsia Srl

Accessibility as a vision, not just a requirement

At Synapsia, we believe accessibility is not a constraint—it’s a responsibility. The AI technology we develop with Maia, and apply in Maia App, is designed with a clear goal: to make the power of technology available to everyone, with no exclusions. This is why we’ve chosen to embrace and anticipate the values of the European Accessibility Act, integrating its principles into our design culture, our app, and—of course—our website.

Making mymaia.ai accessible is part of a broader commitment: we want every individual, regardless of ability or condition, to be able to interact, learn, and create with us freely and fully.

Conformance status

The mymaia.ai website currently meets an advanced level of conformance with the European accessibility directive (Directive EU 2019/882) and adheres to the WCAG 2.1 – Level AA standards.

This assessment reflects a process of continuous improvement. Most enhancements have already been implemented, while a few minor elements are still being refined and will be completed by the end of 2025.

Implemented improvements

In spring 2025, following an internal technical review, we implemented several upgrades to enhance user experience and website accessibility:

The semantic structure of the code was strengthened through the use of appropriate HTML5 tags and a correct heading hierarchy, making navigation clearer and more accessible, especially for users relying on assistive technologies.
Areas with low color contrast were corrected to improve readability, especially for users with visual impairments.
All informative images have been provided with meaningful alternative text, improving the experience for screen reader users.
Contact forms and interactive fields were reviewed to include clear labels, instructions, and error messages.
Keyboard navigation was improved with visible focus states and consistent pathways.
The lang attribute is now correctly defined across all language versions of the site, ensuring proper content rendering.

Ongoing improvements

Some content and features are still being enhanced and will be finalised by the end of 2025. These include:

Adding subtitles, transcripts, and, when needed, audio descriptions to video and multimedia content.
Gradually converting PDF documents found in secondary sections into accessible PDF/UA formats or replacing them with equivalent HTML content.

Evaluation method

This statement is based on an internal technical self-assessment conducted between May and June 2025 using the following tools and methods:

Lighthouse (Google Chrome DevTools)
WAVE (WebAIM)
axe DevTools (Deque Systems)
Manual testing with screen reader (NVDA)
Keyboard navigation tests (TAB, Shift+TAB, Enter, Esc)

How to report an issue

If you encounter any accessibility issues or wish to request content in an alternative format, please let us know by filling out the form available on the Contact page. There, you’ll find a dedicated section for accessibility-related requests.

We are committed to responding within 30 working days.

Statement validity

This statement was issued on 11 June 2025 and is valid for 12 months, until 9 June 2026.

It will be reviewed again by 23 September 2025, in line with the European regulations on digital accessibility.

MAIA NFT